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THPay Privacy Policy

1. Introduction

1.1 In order to provide THPay services to you in accordance with "applicable laws" and the requirements of regulatory authorities, THPay needs to collect certain information about you. We use the information you provide in accordance with the data protection laws of the relevant jurisdiction. In principle, the information obtained will be used only for the purpose of providing THPay services and only to the extent necessary to do so. Except where we have a legal obligation, are required by law, or need to disclose it in order to properly provide services, the information we store about you will not be disclosed to third parties.

2. How We Collect Information

2.1 Like most website operators, THPay automatically collects non-personally identifiable information that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. THPay collects this information in order to better understand how visitors use our website. We collect:

  1. Your domain name, browser type and operating system, the web pages you view, and the links you click.
  2. Your IP address, the length of time you access our website or use our services, your activities on our website, and the referring URL or webpage that led you to our website. Please refer to Section 8 below for more information on cookies. Visitors have the right to refuse to provide personal identity information, but this may prevent them from using THPay services.

2.2 User Provided: You may provide us with information by filling out forms on our website, such as THPay account registration, or by contacting us by email or phone. The ways in which you provide information to us include:

  1. When you register an account with THPay.
  2. When you log in to your THPay account.
  3. By submitting settlement orders through your THPay account.
  4. When participating in activities, promotions, or surveys.
  5. When reporting issues or support requests. Visitors have the right to refuse to provide personally identifiable information, but this may prevent them from using THPay services.

3. Information We Collect

3.1 When you apply for a THPay account, carry out transactions on the THPay platform, or use other THPay services, we collect the personal information you provide. This may include:

  1. Your contact information, such as name, email address, phone number, and billing or mailing address.
  2. Banking and credit account information.
  3. IP addresses.
  4. Detailed information about transactions made using any services.
  5. Any other information you choose to provide to us.
  6. Phone, email, or other communication methods.
  7. Information from cookies and other tracking technologies as described below in "Cookies." You are responsible for providing accurate and up-to-date information.

3.2 To provide THPay services, we may collect and process personal information provided by buyers or third parties related to your business. You are responsible for protecting the privacy of any third parties, including buyers and other individuals, and for ensuring appropriate disclosure regarding the collection and use of third-party information. For such information, you are deemed to be and accept being the data controller. As your information processor, we will process personal information in accordance with our agreement and your lawful instructions.

4. How We Use Your Personal Information

4.1 We will only use your personal information in the following circumstances:

  1. To process your transactions.
  2. To conduct necessary controls and checks under anti-money laundering and counter-terrorism financing laws, understand your customer requirements, and process other law enforcement requests in accordance with applicable laws and internal control policies, as further described in our specific product service agreements.
  3. To analyze THPay website usage and improve the website and website products.
  4. To help us respond to your customer service requests and support needs.
  5. To contact you about THPay services. The email address you provide may be used to send information and updates related to the use of THPay services. We may also occasionally communicate company news, updates, promotions, and related information about products and services similar to THPay.
  6. To manage activities, promotions, surveys, or other website features, which will be further explained on the website.

5. Disclosure of Personal Information

5.1 THPay will only disclose information that may identify an individual in the following circumstances:

  1. When required by applicable law or in response to requests from law enforcement and regulatory authorities for the provision of personal information.
  2. To its employees, service providers, and affiliates for the purpose of providing services, where they have agreed not to disclose such information to others except as described below.

5.2 Disclosure to Third Parties: When processing your transactions, we may share some of your personal information with service providers to help us conduct our business. Your information will not be sold, exchanged, or shared with any third party without your consent, except where necessary to provide THPay services or as required by law. By using our services and accepting our service agreements, you agree to the disclosure of your personal information as described in this privacy policy. THPay service providers are contractually required to protect such information and use it only for the purpose for which it was disclosed, unless otherwise required or permitted by law. We ensure that these third parties are subject to stricter constraints than those described in this privacy policy or under applicable information protection laws, including but not limited to the constraints provided in "applicable laws."

5.3 Disclosure to Legal Authorities: In the following circumstances, we may share your personal information with law enforcement agencies, data protection authorities, government bodies, and other authorities:

  1. Upon subpoena, court order, or other legal proceedings.
  2. When we believe disclosure is necessary to prevent actual harm or financial loss.
  3. When necessary information related to suspected illegal activities is disclosed.
  4. When information needs to be disclosed regarding conduct that violates this privacy policy or the terms of use.

6. Transmission and Storage of Information

6.1 Our services are global, and information may be stored and processed in destinations outside your country of residence or platform jurisdiction, where information protection rules may differ from those in your country. This may include transmission of information to regulatory authorities or to employees who process information on our behalf overseas. However, we will take measures to ensure that any such transfer complies with applicable information protection laws and that the protection of your information meets the standards described in this privacy policy. By submitting information, you agree to this transfer, storage, or processing. We will take all reasonable and necessary steps to ensure that information is processed securely and in compliance with this privacy policy and relevant information protection regulations.

7. Protection of Certain Personal Identification Information

7.1 THPay takes appropriate organizational and technical measures to prevent unauthorized access to, use of, alteration of, or destruction of potentially identifiable and personal information.

7.2 All information you provide to us is stored on our secure servers. You are responsible for maintaining the security of your account and for not sharing it with anyone.

7.3 The transmission of information over the Internet is not completely secure, and any transmission is at your own risk. Although no one can guarantee the security of information transmitted over the Internet, we make our best efforts to protect information transmitted through THPay accounts. We use industry-standard security technology to help keep information secure, including encryption methods used during transmission and in other scenarios.

7.4 THPay's website may from time to time include links to the websites of our partners, advertising clients, and affiliated companies. If you click on those links, please note that those websites have their own privacy policies and that we are not responsible for those policies. Before submitting any user information to any third party, please review those policies.

8. Cookies

To make this website work properly, THPay, like many major websites, sometimes uses small information files called Cookies and other tracking technologies to track information about your use of our website and services. We may use third-party service providers to collect this information.

8.1 What Are Cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It allows the website to remember your actions and preferences, such as login, language, font size, and other display preferences, over a period of time so that you do not have to re-enter them whenever you return to the site.

8.2 How We Use Cookies and Tracking Mechanisms. THPay's website uses the following cookies and tracking mechanisms:

  1. Session Cookies: Temporary cookies stored in the browser's cookie file until the browser is closed. We use session cookies to allow information to be transmitted across our website pages and to avoid resubmitting the same information. Once the browser is closed, the cookie is deleted.
  2. Persistent Cookies: Cookies that remain in the browser's cookie file for a period that depends on the specific cookie. We use persistent cookies so that when you return to our website, they help us recognize you as a unique visitor and monitor your use of our website. If you arrive through paid advertisements on affiliate or partner websites, they may also allow us to link you to one of our partners. The cookie is deleted automatically according to its expiration date.
  3. Web Beacons: Some of our web pages may contain web beacons that allow us to statistically count users who visited those pages. Web beacons collect limited information, including cookie numbers, the time and date of a page view, and descriptions of the pages on which they are located. These beacons do not contain personally identifiable information and are used to track the effectiveness of specific marketing campaigns.

8.3 How to Control Cookies. You can control and delete cookies as you wish. For details, see aboutcookies.org. You can delete all cookies already on your computer, and most browsers can be set to block cookies. However, if you do so, you may need to manually adjust certain preferences every time you visit the website, and some services and features may not work properly.

9. Additional Terms for European Customers

For European customers, in addition to the terms in the rest of this privacy policy, the following terms apply:

9.1 Information Requests: You have the right to ask us to provide detailed information about the information we hold about you, a description of that information, the purposes for which it is used, and any third parties with whom we share your information. We may charge an administrative fee for providing this information. Your request should be made in writing to the THPay officer(s) by email for more information.

9.2 Data Retention: As a data processor, we will retain your information in accordance with your instructions or as required by applicable law. Typically, information is retained for no more than five years after the business relationship ends. If you want us to delete your personal information, please contact us by email and we will respond within a reasonable period. Please note that some or all of the information may be necessary for the proper functioning of the relevant service.

10. Privacy Policy Changes

10.1 As new features are added to THPay services and as we incorporate suggestions from stakeholders, this privacy policy may change over time. We may revise this privacy policy at any time by posting an updated version on our website. Where required by law, we will notify you of the effective date of the revised privacy policy at least 30 days in advance. We may post notices on our homepage and/or send notices by email. From the effective date of the revised privacy policy, you will be deemed to have agreed to all changes. If you do not agree to the terms of this privacy policy, you may close your account at any time.

11. Legal Responsibility

11.1 We are not responsible for any claims, losses, damages, compensation, or expenses, including reasonable legal fees, arising from any use, disclosure, or dissemination of user information that complies with this privacy policy and is carried out with your consent.